FAQ’s

What if I have problems with my stairlift?

Deciding to have a stairlift installed can be life-changing because it allows customers to gain a sense of independence and confidence when moving around the home. After familiarising yourself with the equipment, it is worth inspecting your stairlift on a regular basis. This will allow you to recognise when your stairlift encounters any problems which can easily be rectified with some maintenance. Customers should give their equipment priority attention if their stairlift starts to make any unusual noises.

Your swivel seat on the stairlift should return to its correct position after use. If you encounter an issue with the seat, it might be the result of a broken spring. If this happens, an engineer should be called out to have a look at the issue.

There are other features that you should keep an eye on should any problems arise, for example, the remote control on your stairlift.

My stairlift has stopped working

The cause of a stairlift not working could be down to something as simple as accidentally turning the power supply key switch off. Other reasons why there might be issues with the equipment could be the key not being in the correct position, the spur connection has tripped, or a fuse has blown.

These problems can be remedied at home; however, our engineers are always on hand to solve any issues you are experiencing.

How long do stairlift batteries last?

Your stair lift is powered by two direct current (DC) batteries and the rail is plugged directly into the mains, which, in turn, charges the batteries. The advantage of DC power is that should there be a power cut in your home, you can rest assured that your stairlift will still be able to operate provided it is charged.

Your stairlift batteries should last between 3-5 years, however, this may alter based on how often the equipment is used and whether the batteries are left without power for long periods of time.

The batteries in our straight stairlift and curved stairlift models use very little power per journey, which means your stairlift is inexpensive to run daily making it extremely cost effective. The cost of a replacement battery, should it be required.